Your personal data belongs to you. This Privacy Policy explains exactly what information KatakWin collects when you use our platform, how we use it, who we share it with, and what rights you have over your own data.
These cards summarise our key data protection commitments. The complete and binding policy text follows in the sections below.
Every page of KatakWin — including account login, deposit, and withdrawal flows — is secured with 256-bit SSL encryption. Your personal and financial data is protected in transit at all times.
KatakWin does not sell, rent, or trade your personal data to third-party marketers, data brokers, or advertising networks under any circumstances. Your information stays within our controlled ecosystem.
You have the right to access, correct, and request deletion of your personal data. Players may also request a full data export of their account information by contacting our support team.
We collect only the personal data that is strictly necessary to operate your KatakWin account, process transactions, and comply with our regulatory and anti-money-laundering obligations.
We do not hold your data indefinitely. KatakWin applies defined data retention periods based on the category of data and applicable legal obligations. Data is securely deleted when it is no longer required.
We will only send you marketing communications if you have explicitly opted in to receive them. You may opt out at any time by contacting our support team or updating your account preferences.
KatakWin ("KatakWin", "we", "us", "our") operates the online casino and sports betting platform accessible at https://katakwin.cam ("the Platform" or "Website"). We are committed to protecting the privacy and personal data of all users who access, register on, or interact with the Platform.
This Privacy Policy ("Policy") describes how KatakWin collects, uses, stores, shares, and protects personal data relating to players and Website visitors ("you", "your", "Player", "User"). It also explains the rights you have in relation to your personal data and how to exercise those rights.
This Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference into this document.
By registering an account on KatakWin or by continuing to use the Website, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
KatakWin is the Data Controller in respect of all Personal Data collected and processed through the Platform. KatakWin determines the purposes for which Personal Data is used and the means by which it is processed.
KatakWin operates under international online gaming standards. All data processing activities are governed by this Privacy Policy and applicable data protection regulations in KatakWin's licensing jurisdiction.
For data protection queries, requests, or complaints, you may contact KatakWin's support team via live chat or at the email address listed in Section 15 of this Policy.
KatakWin collects Personal Data in the following categories, through the means indicated:
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, Malaysian IC number or passport number | Account registration; KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, postcode) | Account registration; KYC documents |
| Financial Data | Payment method details (e-wallet ID, bank account details, cryptocurrency wallet address), transaction history, deposit and withdrawal amounts in MYR | Deposit and withdrawal flows; payment processor integrations |
| KYC Documents | Scanned copies of Malaysian IC (front and back), passport bio page, proof of address documents | KYC verification submission |
| Technical Data | IP address, device identifier, browser type and version, operating system, screen resolution, session timestamps | Automatically collected via platform analytics |
| Usage Data | Games played, bets placed, wagering amounts, game session duration, bonus claims, login/logout timestamps | Automatically collected during Platform use |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions | Customer support interactions |
| Preference Data | Marketing communication preferences, responsible gambling tool settings, notification preferences | Account settings; player-initiated updates |
KatakWin does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) except where voluntarily disclosed by a Player in a support communication context — in which case such data is used solely to handle the relevant query.
KatakWin processes your Personal Data for the following purposes:
KatakWin processes your Personal Data on the following legal bases:
KatakWin does not sell, rent, or trade your Personal Data. We may share your data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data processing agreements or legal obligations:
All third parties with whom KatakWin shares Personal Data are contractually required to process that data only for the specified purpose, to maintain appropriate security measures, and to comply with applicable data protection laws.
KatakWin uses cookies and similar tracking technologies on the Website to enable core Platform functionality, maintain your login session, and collect anonymised analytics data that helps us improve the Platform.
The following categories of cookies are used:
You may control cookie settings via your browser preferences. Blocking strictly necessary cookies may impair your ability to log in or use the Platform.
KatakWin retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with KatakWin's data disposal procedures.
KatakWin implements a range of technical and organisational security measures to protect Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While KatakWin takes all reasonable precautions, no data transmission over the internet or electronic storage system is completely immune to security risks. Players are also responsible for maintaining the confidentiality of their own account credentials. In the event of suspected unauthorised account access, please contact our support team immediately.
Subject to applicable law and certain exceptions, you have the following rights in relation to your Personal Data held by KatakWin:
You may request a copy of the Personal Data we hold about you. We will respond within 30 days of a verified request.
You may request correction of inaccurate or incomplete Personal Data. Some corrections may require documentary evidence.
You may request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
You may request that we restrict processing of your Personal Data in certain circumstances, such as where accuracy is contested.
Where processing is based on consent or contract, you may request a copy of your data in a structured, machine-readable format.
Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting prior processing.
To exercise any of the above rights, please contact KatakWin's support team via live chat or email at [email protected]. We will verify your identity before processing any data rights request. We aim to respond to all verified requests within thirty (30) calendar days.
Certain rights are subject to limitations where data must be retained to comply with legal obligations — for example, KYC and transaction records which must be held for AML compliance purposes cannot be deleted on request during the applicable retention period.
The KatakWin Platform integrates with third-party payment providers, KYC services, and technology providers to deliver its services. While KatakWin selects these providers carefully and requires them to maintain appropriate data protection standards, each third-party provider operates under its own privacy policy in respect of data processed in its own systems.
Malaysian payment providers integrated with KatakWin — including but not limited to Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX — are regulated entities operating under Bank Negara Malaysia guidelines. Their handling of your payment data is governed by their own privacy policies and applicable Malaysian financial regulations.
KatakWin is not responsible for the privacy practices of third-party providers beyond the scope of our contractual data processing agreements with them.
KatakWin is strictly an adult platform. We do not knowingly collect Personal Data from any person under the age of 21. Our registration process requires users to confirm their date of birth, and KYC verification requires documentary proof of age.
If KatakWin becomes aware that Personal Data has been collected from a person under the age of 21, that data will be deleted immediately, the associated Account will be closed, and any funds held in the Account will be handled in accordance with applicable regulatory requirements.
If you are a parent or guardian and believe that a minor has registered on KatakWin, please contact our support team immediately at [email protected]. We will investigate and act promptly.
KatakWin may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. When we make material changes, we will notify registered Players by email and/or by posting a prominent notice on the Website at least seven (7) days before the updated Policy takes effect.
Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated Policy, you must cease using the Platform and may request Account closure.
The effective date of the current version is stated at the top of this page. We recommend reviewing this Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your Personal Data, please contact KatakWin through the following channels:
KatakWin will acknowledge receipt of all privacy-related requests within three (3) business days and will provide a substantive response within thirty (30) calendar days, unless the request requires additional time to process — in which case we will notify you of the expected timeframe.
For data deletion requests, erasure of KYC documentation, or objections to specific processing activities, please clearly describe the nature of your request and provide sufficient information to allow us to verify your identity before acting on the request.
If you have questions about how KatakWin handles your personal data, our 24/7 support team is ready to assist. You can also explore our FAQ for answers to the most common questions from Malaysian players — including how to update your account details, request a data export, or set responsible gambling limits.
This Privacy Policy was last updated on 1 January 2026. KatakWin is strictly for players aged 21 and above only.